Product Manager – Operational Excellence

Reporting to the Senior Director, Operational Excellence, the Product Manager, summer student will support the RESL (Real Estate Secured Lending) Operational Excellence team. This role focuses on Process mapping, process improvements, and updating frontline user procedures. The student will help ensure distribution needs are considered in RESL projects and will work with various internal partners to improve how RESL products are delivered.

At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.

How you’ll succeed

Work with internal partners – This will include distribution channels, retail operations, adjudication, business controls, legal, and compliance, to support RESL initiatives.

Analyzing data - Conducting root cause analysis to identify opportunities for process improvement across the end-to-end RESL process. You will also support the development and regular review of dashboards and performance reports (KPIs, trends, variances) to proactively identify areas of opportunity.

Strategy Development - Help map current and future state processes and identify areas for operational improvement.

Process Improvement - Work with the distribution network to update frontline procedures and standard operating documents as needed.

Who you are

An undergraduate, MBA, or Masters level student graduating in December 2026 and beyond.

Strong attention to detail and analytical skills.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Creative problem-solving skills and willingness to suggest improvements.

Good communication and teamwork skills for working with different departments.

Willingness to learn about mortgages, lending, and process improvement.

Comfortable working with some ambiguity and learning new things.

You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.

Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.